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Customer service effectiveness on social media in U.S. and worldwide 2017

Do you believe social media is an effective channel for customer service?

This survey shows the customers' opinion on social media's effectiveness for customer service in the U.S. and worldwide in 2017. During the survey, 39% of respondents from the U.S. stated that they believe social media is an effective channel for customer service.

Yes	39	47
No	61	53

Customer service effectiveness on social media in U.S. and worldwide 2017

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