Financial Services » Banking » Online banking in Italy | Italy: individuals not accessing their online bank account by reason 2017

Italy: share of individuals not using online banking services 2016-2017, by reason

Share of individuals not using online banking services in Italy from 2015 to 2017, by reason
Created with Highcharts 5.0.14363621211818886633882929252514141414662211112424272717179911112299I have never activated theserviceI have never activated the serviceI do not need itIt is not safeI do not know how to use itIt is too complicatedThe bank does not providethe serviceThe bank does not provide the service Other reasons010203040

The data depicts the result of a survey on the share of individuals not accessing to their online bank account in Italy from 2015 to 2017, by reason. During the survey period, it was found that in 2017 27% of the respondents reported that they do not need to access to their online bank account.

I have never activated the service 36 29 24
I do not need it 21 25 27
It is not safe 18 14 17
I do not know how to use it 8 14 9
It is too complicated 6 6 11
The bank does not provide the service 3 2 2
Other reasons 8 11 9

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