The Royal Bank of Scotland: customer trust levels 2013-2017

The data displays the levels of customers trust in the Royal Bank of Scotland (RBS) group from 2013 to 2017, sorted by business divisions. During this period, the customer trust score improved overall for both principal subsidiaries of the group. The score for the RBS (Scotland) rose by 46 percentage points, starting from the negative score of -16% up to 27%. The score for NatWest rose by 22 percent, from 35 to 57 percent, reaching the banks targets for 2017. .