Financial Services » Insurance » Insurance industry UK | Insurance & pure protection complaints by cause in UK 2017

Insurance and protection products related complaints in the United Kingdom in H1 2017, by cause

Distribution of complaints regarding the general insurance and pure protection services in the United Kingdom as of first half of 2017, by cause of complaint

The data describes the number of complaints submitted to the Financial Conduct Authority (FCA) regarding the general insurance and pure protection products in the UK in the first half of 2017, split by the cause for complaint. The majority of complaints, 64.8 percent, were related to the advising, selling and arranging of financial products by the sector.

Advising, selling and arranging 64.8
General administration/customer service 22.5
Terms and disputed sums/charges 11.1
Other 1.2
Arrears related 0.4

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