Financial Services » Insurance » Insurance industry UK | Financial complaints listed for UK businesses 2016-2017

Financial complaints against businesses in the UK 2016-2017

Share of consumers who filed financial complaints in the United Kingdom from 2016 to 2017, by business sector
Created with Highcharts 5.0.14646414146.56.53.53.53.53.5332.52.50.50.52.52.5BanksGeneral insurersBusinesses with a consumer credit licenceGeneral insurance intermediariesBuilding societiesLife insurance and investment productsMortgage intermediariesIndependent financial advisers (IFAs)Other0510152025303540455055606570

The data depicts the share of consumer financial complaints against financial businesses in the UK in the financial year from April 2016 to March 2017, broken down by sector. It can be seen that the great majority of complaints (64%) were filed regarding services and products of the banking sector, with a further 14% of complaints being filed with regards to general insurers.

Banks 64
General insurers 14
Businesses with a consumer credit licence 6.5
General insurance intermediaries 3.5
Building societies 3.5
Life insurance and investment products 3
Mortgage intermediaries 2.5
Independent financial advisers (IFAs) 0.5
Other 2.5

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