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Motor insurance related customer complaints in the United Kingdom 2010-2017

Number of complaints regarding motor insurance submitted to the Financial Ombudsman in the United Kingdom from 2009/2010 to 2017/2018

The data depicts the number of complaints submitted to the Financial Ombudsman regarding motor insurance related issues in the UK between the financial years of 2009/2010 and 2017/2018. It can be seen that the number of motor insurance complaints increased overall during the period under observation, reaching a total of nearly 11.9 thousand as of 2017/2018. The smallest number of complaints during this period were found in 2009/2010, when a total of over 5.4 thousand complaints were recorded.

2009/10 5451
2010/11 5784
2011/12 7264
2012/13 7785
2013/14 7190
2014/15 7361
2015/16 8585
2016/17 11844
2017/18 11887