Real Estate & Construction » Real Estate, Rental & Leasing » First-time home buying UK | Home finance complaints distribution in the UK H1 2017

Home finance services complaints in the UK in H1 2017, by cause

Distribution of complaints regarding home finance products in the United Kingdom as of first half of 2017, by cause of complaint

The data describes the distribution of complaints submitted to the Financial Conduct Authority (FCA) regarding home finance products in the UK in the first half of 2017, split by the reason for complaint. General administration or customer service related complaints were the main reasons for turning to the FCA, amounting to 60% of all complaints in that time.

General administration/customer service 60
Terms and disputed sums/charges 15.7
Arrears related 13.5
Advising, selling and arranging 6.6
Other 4.2

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