The data shows the proportion of emergency calls presented to switchboard in England, from 2011 to 2015. In the period from 2012 to 2013, 77.6% of emergency calls presented to the switchboard received a telephone or face-to-face response.
2011-12 | 1.2 | 78.3 | 0.9 | 5.2 | 13.2 | 5.4 |
2012-13 | 1.4 | 77.6 | 1.1 | 6 | 13 | 6.2 |
2013-14 | 1.2 | 75.4 | 0.8 | 5.9 | 9.6 | 5.6 |
2014-15 | 1.3 | 71.9 | 0.9 | 8.1 | 7.8 | 5.5 |