Health Care & Life Sciences » Hospitals, Physicians & Pharmacies » Millennials and health in the U.S. | Communication tools for patients and insurances by generation U.S. 2017

Communication technology among U.S. patients and insurances 2017, by generation

Percentage of U.S. patients whose insurance allowed select forms of communication as of 2017, by generation

The data displays the percentage of U.S. insured patients that were offered select methods of communication through their health insurance company as of 2017, by generation. According to the survey, 47% of patients could contact their insurance company through email if they had questions regarding their bills, claims, benefits or health issues.

Phone	83	75	81	88
Email	47	46	44	49
Web/online portal	41	37	40	44
Mail	31	28	27	36
Live chat/instant message	13	17	12	11
SMS/text	6	11	5	4
Video chat	4	6	2	4
Other	1		1	2

Communication technology among U.S. patients and insurances 2017, by generation

StatInvestor