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Factors for positive experience with health care provider U.S. by generation 2015

Factors that are very important among U.S. patients for a positive experience with a health care provider as of 2015, by generation

The data are based on a Harris Poll survey. It depicts the factors that are very important among U.S. patients for a positive experience with a health care provider, as of 2015, by generation. Some 41% of respondents from the baby boomer generation stated that the amount of time spent in the waiting room is an important factor to them.

The doctor's overall knowledge, training and expertise	79	85	85	88
The doctor's ability to access your overall medical history	58	66	69	75
Time spent with the doctor	51	57	63	66
Ease of making an appointment	50	56	45	43
Efficient and simple billing process	50	47	42	40
Ability to communicate with the doctor outside of an appointment, either by phone or retail	43	46	44	38
Time spent in the waiting room	45	50	41	34
Convenience of the doctor's office location	41	45	36	37
Minimized paperwork	32	36	29	32
Appearance and atmosphere of the doctor's office	38	35	25	24

Factors for positive experience with health care provider U.S. by generation 2015

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