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U.S. consumer expected personalized experiences in exchange for personal data 2017

Share of U.S. consumers who expect to be delivered personalized experiences within one hour of identifying themselves to a brand as of September 2017

The data displays the share of U.S. consumers who expect to be delivered personalized experiences within one hour of identifying themselves to a brand as of September 2017. The results reveal that 32% of responding consumers expected to get a relevant discount within an hour of interacting with a brand in a way that allows that brand to identify them, with 25% of respondents expecting to receive a personalized newsletter within one hour.

Get a relevant discount 32
Get served personalized online ads 31
Get personalized product recommendations on website or app 27
Get a personalized newsletter 25