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U.S. consumers preference to being contacted by brands in 2017

Leading ways consumers prefer to be contacted by brands in the United States as of July 2017

The data describes the leading ways consumers prefer to be contacted by brands in the U.S. as of July 2017. According to the findings, 18% had stated they would prefer brands to contact them via direct mail., while 1% chose chatbots.

Email	61
Direct mail	18
The brand's mobile app	6
Social media channels	5
Text message/SMS	5
Phone call	4
Chatbots	1

U.S. consumers preference to being contacted by brands in 2017

StatInvestor