The data describes the organizational impact of cyber crime on companies in the U.S. in 2017. During the survey period, it was found that lost customer business accounted for 41% of data breach costs. Legal defense spending ranking second with 17% of costs associated with business data breaches.
Investigations and forensics | 16 |
Audit and consulting services | 4 |
Outbound contact costs | 3 |
Inbound contact costs | 4 |
Public relations | 1 |
Legal - defense | 17 |
Legal - compliance | 3 |
Free or discounted services | 1 |
Identity protection services | 2 |
Lost customer business | 41 |
Customer acquisition cost | 8 |