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U.S. customer satisfaction e-government service websites 2018

U.S. customer satisfaction with leading e-government websites as of 1st half 2018 (index score)

The data describes the highest-ranked e-government websites based on U.S. consumer satisfaction index rating. As of the first half of 2018, the Extra Help with Medicare Prescription Drug Plan Costs page was ranked first with with a satisfaction rating score of 91 index points.

SSA Extra Help with Medicare Prescription Drug Plan Costs—socialsecurity.gov/i1020	91
SSA Retirement Estimator—ssa.gov/estimator	91
SSA iClaim—socialsecurity.gov/applyonline	89
TREASURY Electronic Federal Tax Payment System—eftps.com	88
SSA - my Social Security—ssa.gov/myaccount	88
DHS U.S. Citizenship and Immigration Services Resource Center—uscis.gov/portal/site/uscis/citizenship	87
OPM Office of Personnel Management: Retirement Services—servicesonline.opm.gov	85
HHS National Library of Medicine Genetics Home Reference website—ghr.nlm.nih.gov	58
SSA Social Security Business Services Online—ssa.gov/bso	85
HHS National Institute of Diabetes and Digestive and Kidney Diseases—niddk.nih.gov	84

U.S. customer satisfaction e-government service websites 2018

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