Internet » Demographics & Use » E-government | U.S. customer satisfaction with mobile e-government 2018

U.S. customer satisfaction with mobile e-government services 2018

Overall U.S. customer satisfaction with mobile e-government sites and apps as of 1st half 2018 (index score)

The data illustrates the customer satisfaction with the overall mobile e-government sector as measured by customer satisfaction index score. As of the first half of 2018, customer satisfaction with mobile e-government pages and apps reached a score of 77.6 index points.

Q4 '13	82
Q1 '14	77
Q2 '14	79
Q3 '14	78
Q4 '14	77
Q1 '15	79
Q2 '15	76
Q3 '15	76
Q4 '15	80.7
Q1 '16	79
Q2 '16	79
Q3 '16	80
Q4 '16	77.8
Q1 '17	79.4
Q2 '17	78.7
Q3 '17	77.7
Q4 '17	77.5
H1 '18	77.6

U.S. customer satisfaction with mobile e-government services 2018

StatInvestor