The data shows the most common attributes that makes a mobile app or service trustworthy according to smartphone users as of July 2017. During the survey period, 33% of respondents stated that a clear simple privacy statement was a trustworthy attribute for mobile app or service. Additionally, 32% of respondents reported that brand recognition was another trustworthy attribute.
Clear simple privacy statement | 33 |
Brand recognition | 32 |
Positive media coverage/reviews | 29 |
Recommendation from friends or family | 27 |
Length of time in the market | 20 |
The ability to message or speak to someone | 19 |
Public service | 17 |
A trusted kitemark | 16 |