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Reasons for returning online orders according to U.S. online shoppers 2017

In which cases do you return items you purchased online?

The data displays various reasons for returning online purchased items according to online shoppers in the U.S. as of April 2017. During the survey period, 37% of respondents said that they had returned online purchased items as they did not like them.

If items arrive damaged/broken	80.2
If items do not match description/expectations	64.2
If I don’t like the items	37.2
If the price-performance ratio is not good	7.5
If delivered too late	7
Other	5.6
None of the above	5.3

Reasons for returning online orders according to U.S. online shoppers 2017

StatInvestor