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Reasons for cancelling online orders according to U.S. online shoppers 2017

What were the reasons that made you/would make you cancel an order process?

The data displays various reasons for cancelling online orders according to online shoppers in the U.S. as of April 2017. During the survey period, 40% of respondents said that they had cancelled online orders due to high shipping costs.

If I change my mind	45
Too high shipping costs	40
Too long delivery times	35
Too high service charges	22
Bad returns policy	16
Don’t know	12
Payment options	10
Creation of an account is necessary	8
Other	5

Reasons for cancelling online orders according to U.S. online shoppers 2017

StatInvestor