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U.S. online shopper shipping provider dissatisfaction reasons 2017

Most common reasons for dissatisfaction with online order shipping providers according to online shoppers in the United States as of April 2017

The data shows information about various reasons for dissatisfaction with shipping service providers according to online shoppers the U.S. as of April 2017. During the survey period, 49% of respondents were not satisfied with the shipping services as their parcel got lost.

Parcel got lost 49
Parcel arrived late 37
I received a misdelivered parcel 13
Parcel was not delivered at the specified time 24
Other 29
Don’t know 2

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