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U.S. online review usage prior to new service provider selection 2017, by service

Which types of service providers have you read online reviews about before selecting the service provider?

The data describes information on the most common types of services that U.S. consumers read online reviews about before selecting a new service provider. During the April 2017 survey, 54% of responding online review users read online doctor or dentist reviews before visiting.

Consumer services (hair salon/spa, plumber, house cleaner, lawn service, etc) 62
Medical (doctor, dentist, veterinarian,etc) 54
Professional services (accountant, lawyer, etc) 41
Utility (phone, TV, gas, electric, etc) 32
Education/school 17
Other 4

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