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Online customer review consumption 2016, by business type

Which of these business types have you read online customer reviews for?

The data describes the most common types of local businesses that customers read online customer reviews for. During a September 2016 survey it was found that 31% of respondents had read online reviews about local media and healthcare providers.

Restaurant/café 40
Hotel/B&B/guest house 40
Medical/healthcare 31
Clothing store 31
Hair/beauty salon 28
Grocery store 28
Auto services 26
Pub/bar 26
Car dealerships 20
Insurance Services 20
Veterinarians 18
Spa services 18
Cosmetic procedures 18
Tradesmen 18
Home care 17
Fitness services 17
Hire cars/taxis 16
Pest control 15
Childcare services 13
Realtor/surveyor 12
Builder/roofer 11
Attorney 11
Alt. health 10
Accountants 10
Locksmiths 9
Senior living 9