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Channels optimized for customer experience worldwide 2016

Leading channels optimized for customer experience according to marketing professionals in the United States as of November 2016

The data displays information on the marketing channels that have been optimized to enhance the customer experience worldwide as of November 2016. During the survey, 79% of companies stated that their desktop websites were optimized.

Desktop website	79
Mobile website	61
E-mail	53
Social	37
Search	31
Offline channels	17
Mobile app	16
Other	4

Channels optimized for customer experience worldwide 2016

StatInvestor