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North America: e-mail marketing tactics 2016

E-mail marketing tactics retailers used to attract and engage customers in North America as of September 2016

The data displays e-mail marketing tactics retailers used to attract and engage customers in North America as of September 2016. During the survey period, 46% of respondents in the U.S. and Canada stated they experimented with personalized subject lines to attract and engage customers.

Using mobile-optimized design 64
Including product recommendations 46
Experimenting with personalized subject lines 46
Using customer data to create dynamic e-mail content 38
Sending triggered e-mails based on specific behavior 37
Optimizing frequency and/or send time 32
Sending e-mails based on a change in product catalog 17