The data shows the results of an online survey conducted between September 6 and 20, 2016. In the survey, U.S. consumers were asked their reasons for inhibition of in-store shopping during holiday season. Around 45% of respondents claimed that the long lines and slow checkouts in the stores inhibits them to do in-store shopping.
Crowds | 50 |
Long lines/slow checkout | 45 |
Doesn’t carry merchandise I want | 25 |
Too much drive time (too far away or too much traffic) | 20 |
Lack of parking | 19 |
Items/sizes often out of stock | 18 |
Online site indicates the product is not available in the store | 16 |
Store hours inconvenient | 10 |
Limited number of store associates | 6 |
Store associates’ knowledge/ability to assist | 5 |