Retail & Wholesale » Food & Beverage » Cafés and coffee shops in the United Kingdom (UK) | Coffee shop/café chains: customer satisfaction 2016

Satisfaction with coffee shop/café chains in the United Kingdom 2016, by attribute

Share of satisfied customers with leading coffee shop and café chains in the United Kingdom in 2016, by attribute

The data shows customer satisfaction with five of the leading café and coffee shop chains in the UK in 2016, for various attributes. Customers were most satisfied with the overall cleanliness of Pret A Manger (52%), but were less satisfied with the brand's prices, with only 23% of customers totally satisfied in terms of value for money.

Staff friendliness	57	48	44	42	26
Overall cleanliness	52	34	43	37	35
Food quality	58	32	35	32	33
Speed of service	58	32	46	29	33
Atmosphere	37	34	23	29	29
Curb appeal	38	29	27	29	32
Value for money	23	20	43	16	21
Healthy options	56	13	22	15	20

Satisfaction with coffee shop/café chains in the United Kingdom 2016, by attribute

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