The data describes the important attributes of in-store shopping experiences in the UK in 2016. According to the survey, the most important attribute of an in-store shopping experience is having a sales associate with deep knowledge about the product range, with 63.8% of respondents claiming this to be important. For 56.1% of respondents the ability to check other stores is important. Nearly one third of the people think it is important to have in-store wireless internet connection.
Sales associates with a deep knowledge of the product range | 63.8 |
Ability to check other stores | 56.1 |
Ability to see/order extended range of products on screen in-store | 44 |
Self service checkout | 39.3 |
Inviting ambience | 39.2 |
Real time, personalised offers | 35.4 |
In-store wifi | 29.9 |
Specialised customer events | 25.4 |
VIP benefits | 23.9 |
Sales associates who can take payment without cash register | 19.6 |