Retail & Wholesale » Retail Key Figures » High street retail in the United Kingdom (UK) | Important attributes of in-store shopping experience UK 2016

UK: important attributes of in-store shopping experience 2016

What are the most important attributes in relation to your in-store experience?

The data describes the important attributes of in-store shopping experiences in the UK in 2016. According to the survey, the most important attribute of an in-store shopping experience is having a sales associate with deep knowledge about the product range, with 63.8% of respondents claiming this to be important. For 56.1% of respondents the ability to check other stores is important. Nearly one third of the people think it is important to have in-store wireless internet connection.

Sales associates with a deep knowledge of the product range 63.8
Ability to check other stores 56.1
Ability to see/order extended range of products on screen in-store 44
Self service checkout 39.3
Inviting ambience 39.2
Real time, personalised offers 35.4
In-store wifi 29.9
Specialised customer events 25.4
VIP benefits 23.9
Sales associates who can take payment without cash register 19.6