Retail & Wholesale » Retail Key Figures » Marks and Spencer | M&S performance: customer evaluation UK 2015

Marks & Spencer: customer evaluation of performance in the UK 2015

How would you rate M&S on convenience, value for money, product quality, customer service and product availability?

The data displays an evaluation of Marks & Spencer's performance according to shoppers in the UK in 2015. M&S performed high on product quality with 92% of participants rating it a 4 or 5.

Convenience 33 10
Customer service 41 37
Product availability 42 25
Product quality 24 67
Value for money 23 6

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