Business & Consumer Services » Business Services » Customer service in the U.S. | Customers who contacted customer service via voice channels U.S. 2017

Customers who contacted customer service via voice channels U.S. 2015-2017

Use of voice in customer service in the United States from 2015 to 2017

The data displays the share of customers in the U.S. who contacted customer service via voice channels from 2015 to 2017. During the survey in 2017, 41% of the respondents stated that they prefer to interact with customer service using voice channels.

2015	51
2016	45
2017	41

Customers who contacted customer service via voice channels U.S. 2015-2017

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