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Customer churn rate by industry U.S. 2017

Customer churn rate in the United States in 2017, by industry

The data displays the customer churn rate in the U.S. in 2017, by industry. In that year, the cable industry saw the greatest number of customers leaving, with a churn rate of 31%.

Travel 15
Big box electronics 16
Telecom/wireless 20
Financial 21
Online retail 21
Retail 27
Cable 31