Business & Consumer Services » Business Services » Customer service in the U.S. | Communication channels easy to use with customer service U.S. 2017

Easiest-to-use customer service channels in U.S. 2017

In general, how easy do companies usually make it for you to contact them about a customer service issue or inquiry through the following channels?

The data displays the results of a survey regarding the easiest-to-use customer service channels in the U.S. in 2017. Based on the survey, 50% of the respondents stated that companies usually make it easy for them to contact customer service via online chat.

Online chat	50
Email	48
Phone	46
Web self-service	42
Mobile app self-service	42
Social media	38
Text message	33
Letter	28

Easiest-to-use customer service channels in U.S. 2017

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