Business & Consumer Services » Business Services » Customer service in the U.S. | Channels which provide the fastest resolution from customer service U.S. 2017

Channels which provide the fastest resolution from customer service U.S. 2015-2017

Which of the following channels provides the fastest resolution from customer service?

The data displays customers' opinions about communication channels which provide the fastest resolution from customer service from 2015 to 2017. During the survey in 2017, 51% of the respondents stated that the fastest resolution from customer service was via phone.

Mobile app self-service	1	2	3
Text message	2	2	4
Web self-service	3	3	5
Online chat	15	18	23
Phone	66	61	51

Channels which provide the fastest resolution from customer service U.S. 2015-2017

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