Business & Consumer Services » Business Services » Customer service in the U.S. | Customer service experience by communication channel U.S. 2017

U.S. customers who found their customer service experience good by channel 2016-2017

How would you rate your overall experience with the following customer service communication channels?

The data displays the share of customers in the U.S. who found their customer service experience good in 2016 and 2017, by communication channel. During the survey in 2017, 77% of the respondents stated that they had a good experience with text-based intelligent assistants.

Text-based intelligent assistant 67 77
Live chat 72 78
Messaging App 67 72
Home-based virtual assistant like Amazon Echo 66 67

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