Business & Consumer Services » Business Services » Customer service in the U.S. | Customers' waiting time before contacting companies using another channel U.S. 2017

Customers' waiting time before contacting companies using another channel U.S. 2017

If your customer service issue or inquiry isn’t adequately addressed, how long do you wait before you contact the same company using another channel?

The data displays how long customers in the U.S. wait before contacting the same company using another channel or method of contact when customer service issues were not adequately addressed as of April 2017. During the survey, 39% of the respondents stated that they typically wait for a day before contacting the same company using another communication channel.

A day	39
A few minutes	19
A week	19
An hour	17
A month	2
Would not use another channel	4

Customers' waiting time before contacting companies using another channel U.S. 2017

StatInvestor