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Customers: opinion on self-service portal usage by brands U.S.& worldwide 2017

Do you expect a brand or organization to have an online self-service support portal?

This survey shows the share of customers by if they expect brands or organizations to have an online self-service support portal in the United States and worldwide as of 2017. During the survey, 89% of respondents from the U.S. stated that they expect brands or organizations to have a self-service support portal.

Yes	89	90
No	11	10

Customers: opinion on self-service portal usage by brands U.S.& worldwide 2017

StatInvestor