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Self-service issues experienced by customers U.S.& worldwide 2017

If while using self-service you did not find the response you were looking for, what was the key issue?

This survey shows the self-service issues experienced by customers in the United States and worldwide as of 2017. During the survey, 20% of respondents from the U.S. cited disorganized information as their key issue with self-service.

Too little information	54	54
Too much information	1	5
Outdated information	9	7
Disorganized information	20	21
No search capability	16	14

Self-service issues experienced by customers U.S.& worldwide 2017

StatInvestor