Business & Consumer Services » Business Services » Customer service in the U.S. | Chatbots: usage benefits customers expect to enjoy by generation U.S. 2017

Chatbots: usage benefits customers expect to enjoy by generation U.S. 2017

Benefits customers in the United States expect to enjoy if chatbots were available for the online services they use as of November 2017, by generation

The data displays the benefits customers in the U.S. expect to enjoy if chatbots were available for the online services they use as of November 2017, by generation. During the survey, 66% of Millennials respondents stated that they expect to enjoy 24 hour service.

24 hour service 66 58
Getting an instant response 51 61
Answers to simple questions 52 64
Easy communication 48 52
Complaints resolved quickly 38 46
A good customer experience 45 38
Detailed / expert answers 37 36
Answers to complex questions 33 38
Friendliness and approachability 33 29
None of these 5 13

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