Business & Consumer Services » Business Services » Customer service in the U.S. | Effectiveness of customer service chatbots at resolving customers' issues 2017

Effectiveness of customer service chatbots at resolving customers' issues 2017

If you have used a chatbot for customer service, how effective was the chatbot at resolving your issue?

This survey shows the effectiveness of customer service chatbots at resolving customers' issues in 2017. During the survey, 30% of respondents from the U.S. stated that they found chatbots very effective at resolving their issues.

Very effective 30 33
Somewhat effective 58 54
Not at all effective 12 13

StatInvestor

Privacy Policy
Feedback

© 2024 StatInvestor All Rights Reserved.