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Potential blockers to using chatbots in U.S. 2017

What would stop you from using a chatbot?

The data displays the share of customers in the U.S. by potential blockers to using chatbots as of November 2017. During the survey, 15% of the respondents stated that nothing would stop them from using a chatbot.

I’d prefer to deal with a real-life assistant	43
I'd worry about it making a mistake	30
If I could only access it through Facebook	27
I’d prefer to use a normal website	26
If it wasn’t able to ‘chat’ in a friendly manner	24
Nothing would stop me from using a chatbot	15
Other	3

Potential blockers to using chatbots in U.S. 2017

StatInvestor