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Expected response time for social media questions or complaints in U.S. & global 2017

What is your expected response time for social media questions or complaints?

This survey shows the expected response time for social media questions or complaints in the U.S. and worldwide in 2017. During the survey, 41% of respondents from the U.S., stated that they expect a response in 24 hours or less.

Less than an hour	18	18
24 hours or less	41	48
48 hours or less	8	11
I don't expect a response	33	22

Expected response time for social media questions or complaints in U.S. & global 2017

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