U.S. smart speaker commerce usage satisfaction 2017

Overall, how would you rate your experiences using a voice-activated device like Amazon Echo or Google Home to make a purchase?

The data describes the U.S. consumer satisfaction level with voice-activated device commerce usage in December 2017. During the survey period, 59% of respondents rated their experience with smart speaker commerce as excellent, with further 31% saying the experience was very good.

Excellent 59
Very good 31
Good 7
Fair 2
Poor 2