Technology & Telecommunication Services » Hardware » IT Outsourcing Industry | Global BPO cost component by type 2017

Global cost component of BPO by type 2017

Distribution of business process outsourcing (BPO) cost components, as of 2017, by type

The data displays the cost component breakdown for the the business process outsourcing industry worldwide, as of 2017, by type. In the case of automated BPO, half of the costs go to robots whereas human staff only account for 3% of the overall costs.

On-shore	80	20
Off-shore	59	41
Automated	3	47	50

Global cost component of BPO by type 2017

StatInvestor