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Global cost component of BPO by type 2017

Distribution of business process outsourcing (BPO) cost components, as of 2017, by type
Created with Highcharts 5.0.1480805959332020414147475050On-shoreOff-shoreAutomated020406080100

The data displays the cost component breakdown for the the business process outsourcing industry worldwide, as of 2017, by type. In the case of automated BPO, half of the costs go to robots whereas human staff only account for 3% of the overall costs.

On-shore 80 20
Off-shore 59 41
Automated 3 47 50

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