The data displays the potential impact of automation on the business process outsourcing (BPO) market worldwide, from 2013 to 2026. It is projected that in 2018, the BPO market worth of 22.5 billion USD is going to be automated.
2013 | 1 | 90 | 22.5 | 0 |
2014 | 3 | 91.5 | 24 | 0 |
2015 | 6 | 87 | 23 | 0 |
2016 | 10 | 83.5 | 24 | 0 |
2017 | 15.5 | 79 | 24 | 1.5 |
2018 | 22.5 | 73.5 | 25 | 3 |
2019 | 32 | 65.5 | 25.5 | 5.5 |
2020 | 42.5 | 55.5 | 27 | 8.5 |
2021 | 54.5 | 44 | 28 | 12 |
2022 | 65.5 | 32 | 28 | 16 |
2023 | 73.5 | 23 | 28.5 | 19.5 |
2024 | 79 | 17 | 29 | 22 |
2025 | 83 | 13.5 | 30 | 23.5 |
2026 | 86 | 11.5 | 30.5 | 25.5 |