Impact of automation/AI on IT/BPO service worker figures globally 2016-2022, by skill

The data displays the impact of automation and artificial intelligence on the number of IT and business processing outsourcing (BPO) services workers around the world, in terms of skill level, from 2016 to 2022. By 2022, the number of highly skilled IT/BPO service workers is projected to increase by 1.05 million, whereas the number of low-skilled service workers is forecast to decrease by 2.85 million, due to the application of automation and AI.