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Factors for businesses when selecting IT service providers worldwide as of April 2017

Leading factors for businesses in selecting an IT service provider worldwide, as of April 2017
Created with Highcharts 5.0.1430.130.116.916.910.910.98.98.98.38.38.38.34.34.33.63.63322Ability to provide innovative IT solutionsFinancial stability / secure futureQuality of service deliveryTechnical skills of professional staffExisting relationshipAbsolute price of servicePartnerships with software / SaaS providersPartnerships with IaaS providersAbility to provide automationCapability in digital01020302.557.512.51517.522.52527.532.5

The data displays the leading criteria for businesses worldwide when selecting an IT service provider, as of April 2017. During the survey, 30% of the IT decision makers asked stated that the ability to provide innovative IT solutions was their most important selection criterion for choosing an IT service provider.

Ability to provide innovative IT solutions 30.1
Financial stability / secure future 16.9
Quality of service delivery 10.9
Technical skills of professional staff 8.9
Existing relationship 8.3
Absolute price of service 8.3
Partnerships with software / SaaS providers 4.3
Partnerships with IaaS providers 3.6
Ability to provide automation 3
Capability in digital 2

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