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Global CRM software high quality aspects 2016

Aspects of customer relationship management software considered to be high quality, worldwide, in 2016

The data displays findings on the aspects of customer relationship management (CRM) software which respondents considered to be of high quality in organizations worldwide, as of May 2016. According to the survey, 43% of respondents were happy with the ease of use of their CRM systems, followed by the accuracy of contacts' data, which was chosen by 39% of respondents.

Ease of use	43
Accuracy of contacts' data	39
Accuracy of company's data	36
Reporting abiliities	30
Association between contacts and companies	29
Adoption by the sales force	28
Sales funnel management	26
Value to end user (sales rep or sales manager)	25
Completeness of data	25
Mobile capabilities	24
Overall effectiveness of the system	22
Integration with other tools	21
Integration with the marketing software	21
Social capabilities	14

Global CRM software high quality aspects 2016

StatInvestor