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Global significant issues in the use of existing CRM 2017

Biggest challenges surrounding existing customer relationship management (CRM) use worldwide as of 2017

The data displays findings on the most significant challenges encountered in the process of utilizing existing customer relationship management (CRM) system worldwide. According to the survey, 23% of respondents reported that manual data entry was the major challenge in using existing CRM systems.

Manual data entry 23
Lack of integration with other tools 17
Difficult to track my sales funnel 9
Invalid or incorrect data 9
Managers don't use it 7
It's too complicated to use 7
My sales team doesn't use it 6
Other 4
Don't know/ not applicable 18