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Indian domestic airlines based on number of customer complaints 2016

India's leading domestic airlines ranked by consumer complaints per 10,000 passengers in 2016

The data displays India's leading domestic airlines based on the number of complaints received in 2016 for each 10,000 passengers transported at the four main Indian airports. In that year, India's flag carrier, Air India, received about 2.38 complaints per 10,000 passengers, and was ranked first.

Air India 2.38
Jet + JetLite 1.42
GoAir 1.02
Air Costa 0.98
AirAsia 0.7
Industry average 0.64
Spicejet 0.64
IndiGo 0.34
Vistara 0.16