Transportation & Logistics » Air Transport » Airline industry UK | UK airline passenger complaints 2016

Airline passenger complaint rate in the UK 2013-2016

Number of complaints against leading UK airlines from 2013 to 2016, per million passengers

The data shows the rate of complaints against various airlines operating within the UK from 2013 to 2016*. The Irish flag carrier, Aer Lingus, recorded the lowest number of complaints per million passengers during 2016, with 18.7 complaints per million passengers.

Easyjet	39.8	42.9	36.6	54.4
British Airways	49.3	67.3	46.1	37.3
Ryanair	37.2	31.9	36.9	34.7
Flybe	62	58.3	68.1	24
Thomson Airways	424.7	299.3	227.2	135.9
Aer Lingus	38.9	57	34.8	18.7
Virgin Atlantic	196.7	81.9	52	53.9
Emirates	117.5	113.9	116.9	90.9
Wizz Air	90.4	90.8	80.9	51.9
Jet2.Com	210.7	94.2	95.4	42.6
Monarch Airlines	520.6	189.4	112.8	77.7

Airline passenger complaint rate in the UK 2013-2016

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