Transportation & Logistics » Air Transport » Airline passenger experience in the U.S. | U.S. air travel by preferred way of contacting airlines 2017

Americans who travel by air - preferred way of contacting their airline 2017

Which channels do you prefer when contacting your airline?

The data describes the results of a survey among Americans taken in April 2017 regarding air travel and broken down by preferred way of contacting airlines. As of April 2017, some 64% of the respondents stated that they usually communicated with their airline via emails.

Email	64
Phone	64
Interactive customer portal	24
Chat	23
Personal visit	19
Mail	11
Social media (e.g. Facebook, Twitter )	11
Don’t know	2
Other	1

Americans who travel by air - preferred way of contacting their airline 2017

StatInvestor